EU ODR platform closed: remove the link

March 20 and July 20, 2025: the end of the platform

The EU online dispute resolution platform, known as ODR, had been used since 2016 to file complaints against online sellers. Regulation (EU) 2024/3228 of December 19, 2024 ended it:

• new complaints stopped on March 20, 2025;
• the 2013 regulation that created it was repealed with effect from July 20, 2025, and the platform ceased to exist;
• case data was deleted by that date at the latest.

The French Ministry of the Economy confirms it on its page on the European consumer centers (ECC-Net) (in French): the platform was shut down on July 20, 2025.

Article 14 repealed, your email address still due

The link came from Article 14 of Regulation (EU) No 524/2013. Online sellers established in the EU had to put an easily accessible link to the platform on their website and give their email address. Those using a dispute resolution body also had to tell customers about the platform, down to their offers by email and, where relevant, their terms of sale.

With the repeal, those obligations fell away. A link left in place now leads to a European Commission page announcing that the platform is closed. A customer who follows it looks for a recourse that no longer exists, instead of the dispute body you still have to name.

Your email address is still required on other grounds, as the guide to website imprint requirements in the EU explains.

In place of the link, the dispute body you must name

The closure changed nothing in France: every trader communicates the details of its consumer mediator, visibly and legibly, on its website, in its terms of sale and on its order forms, with the mediator's website address (Code de la consommation, R616-1, in French). Elsewhere in the EU, a trader covered by a dispute resolution body still names it, with its website (Directive 2013/11/EU, Article 13). The paragraph that used to present the platform is the right place to do it.

This work happens in your texts and templates, with whoever maintains them or with your developer or agency:

1. Have the link removed wherever it may have been copied: footer, terms of sale, legal notice, disputes page, email templates and invoices.
2. Remove the sentence that goes with it, the one inviting customers to file their complaint on the EU platform.
3. In its place, put the name, address and website of your dispute body. If you sell to French consumers and have no mediator, that is the real task: the guide to consumer mediation in the EU explains how to choose one among those referenced for your sector, and what to display.
4. If your terms come from a template, a legal plugin or your store platform, ask your developer whether an update can bring the old text back, and have the result checked after each update.

Use this review to go over the rest of the information owed to buyers: the legal guarantee of conformity and the right of withdrawal. The guide to EU ecommerce legal requirements brings them together.

A footer link repeats on every page

That is why the audit does not only look for it in the terms of sale. Once it has established that the site sells at a distance to consumers, it records any link to the platform's old addresses, in their various forms, on every page analyzed.

In the same report, the audit says whether a consumer mediator is named in your terms. What to remove and what to add are read side by side, so you can send a single request to whoever maintains your texts.

We have found this link on an audited store. It is fixed by removing it; when the mediator is missing too, that is the part that calls for a decision.